Privacy policy

pursuant to Art. 13 of REGULATION (EU) 2016/679

of the company (LOACKER TENUTE S.S.) ("COMPANY."), with its registered office in (Santa Giustina 3, 39100 Bolzano, Italia)

  1. Informazioni generali

1.1 The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the EU General Data Protection Regulation No. 679/2016 (hereinafter, "GDPR"), as well as the Italian Legislative Decree No. 196/2003.

1.2 In this privacy policy, we inform you about the most important aspects of data processing when you contact us and when you use our services via our internet site (www.loacker.bio) (hereinafter, "internet site" or "website").

1.3 All terms used in this privacy policy have the meaning defined in the legal sources mentioned in point 1.1.

  1. Visiting our website

2.1 When you visit our website, your IP address is collected, the pages you visit, the time of your request, the amount of data transmitted, the type of operating system you use, the navigation path and other data are stored.

Without the collection of the aforementioned data, our website cannot be accessed.

2.2 The following purposes are pursued with the processing of the above-mentioned data:

a. To display the website;

b. To ensure the protection of our rights, property and safety and those of third parties. In this regard, it should be noted that the website hosting company may collect the IP address through an automated process whenever our website is accessed if there is reasonable suspicion of unlawful access (e.g. hacker attack).

2.3 The processing of your data is based on the following lawful grounds:

a. When you visit our website, you give your consent to the collection of the above-mentioned personal data;

b. Furthermore, the processing is carried out within the framework of our legitimate interests. This consists of maintaining our IT security, protecting our rights and those of third parties, as well as our interest in making our website more user-friendly.

2.4 The personal data will be passed on to the following third parties:

Hosting/Cloud provider/etc.

Categories of data transmitted: All categories of personal data mentioned under point 2.1
Purpose of the transmission: System maintenance, improvement and upkeep of the IT system

External IT consultants

Categories of data transmitted: All categories of personal data mentioned under point 2.1
Purpose of the transmission: System maintenance, improvement and upkeep of the IT system


2.5 Personal data is deleted as soon as it is no longer required to fulfil the purpose. In exceptional cases, e.g. to block an IP address, certain data may be retained for a longer period of time if we have a legitimate interest in doing so.Your personal data will not be transferred outside the European Economic Area.

  1. Contacting us via our contact forms on the website, contacting us via e-mail, calling us ("contacting us")

3.1 When you contact us, we collect, on a case-by-case basis, your first and last name, email address, place of residence, telephone number and any other additional information and content that you submit, upload or share.

3.2 The aforementioned data form the basis for our offer and for answering any questions, without which we cannot offer our service.

3.3 Any additional personal data provided by you in the course of contacting us, which may include special categories of personal data, will be evaluated by us and processed only in the event that they are necessary for the execution of your order. Otherwise, they will be immediately and irrevocably deleted.

3.4 The following purposes are pursued with the processing of the above-mentioned data:

a. To inform you about services and products;

b. To communicate offers, availability of rooms, quotations, to book stays/vacations/vouchers and to invoice accordingly;

c. To let you participate in a competition, if you request so;

d. To be able to integrate our services, such as the leisure offer with those of third parties;

e. To tailor our services to your preferences, such as food and entertainment;

f. To allow you access to our website areas for registered users;

g. To comply with any other legal obligations.

3.5 The processing of your data is based on the following lawful grounds:

a. When contacting us, you give your implicit consent to the processing of the above-mentioned also special categories of personal data, which in this case are processed on the basis of the lawfulness ground "contract" upon your request.

b. Processing may also take place on the basis of a legal obligation (such as official reporting obligations regarding guests, tax legislation, etc.).

3.6 Personal data may be disclosed to the following third parties:

External IT consultant

Categories of data transmitted: All data stored in our IT system
Purpose of the transmission: System maintenance, improvement and upkeep of the IT system

Accounting

Categories of data transmitted: Invoice data
Purpose of the transmission: Fulfilment of obligations under tax law


3.7 Personal data will be deleted as soon as it is no longer necessary for the fulfillment of the above-mentioned purposes. Your personal data will not be transferred outside the European Economic Area.

  1. Newsletter

4.1 When you subscribe to our newsletter, we collect your e-mail address and possibly your name and title. We cannot send our newsletters without collecting this data.

4.2 The purpose of processing the above-mentioned data is to inform you about our services and products (we also provide information about services of third parties.);

4.3 The processing of your data is based on the following lawful grounds: When subscribing to the newsletter, you give your explicit consent to the processing of the personal data mentioned above.

4.4 The personal data will be disclosed to the following third parties:

External IT consultant

Categories of data transmitted: All categories of personal data mentioned under point 4.1
Purpose of the transmission: System maintenance, improvement and upkeep of the IT system

External company offering the newsletter service

Categories of data transmitted: All categories of personal data mentioned under point 4.1
Purpose of the transmission: Send newsletter.


4.6 You can revoke your consent to receive our newsletter at any time by e-mail or by clicking on the unsubscribe link at the end of the newsletter (opt-out). From this moment on, your data processed here will be irrevocably deleted.Your personal data will not be transferred outside the European Economic Area.

  1. Integration of services and contents of third parties

5.1 Based on our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer), we use service and content offers from third-party providers within our online offer in order to integrate their content and services (hereinafter uniformly referred to as "services/content").

This always requires that the third-party providers of these services/content are aware of the IP address of the user, as without the IP address they would not be able to send the services/content to their browser. The IP address is therefore necessary for the execution of the services or display of this content. We endeavour to only use content whose respective providers only use the IP address to deliver the content. Third-party providers may use so-called tracking codes and pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. Tracking codes and "pixel tags" can be used to analyse information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offering, as well as being linked to such information from other sources.

a.     Google Analytics

Google Analytics may be integrated within our online offer. Google Analytics is a web analysis service offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

The information collected by Google Analytics about your use of this website is generally transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymisation on these websites, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

You can prevent the collection by Google Analytics by downloading and installing the browser plug-in available under the following link: Browser add-on to disable Google Analytics (https://tools.google.com/dlpage/gaoptout?hl=de).

Google is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). For more information on Google's use of data, settings and opt-out options, please refer to Google's privacy policy (https://policies.google.com/technologies/ads) and the settings for the display of advertising by Google (https://adssettings.google.com/authenticated).

b.     Youtube

We integrate the videos of the platform "YouTube" of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.


  1. The protection of minors

6.1 We do not offer our services to minors under the age of 14. If you are responsible for the supervision of a person under the age of 14 and notice that the minor has transmitted data to us without our consent, please contact us immediately [email: lo@cker.it ; tel.: +39 0471 365125] so that we can take the legal measures in the minor's interest.


  1. Your rights

7.1 You are generally entitled to the rights of access, rectification, deletion, restriction, data portability, revocation and objection pursuant to Art. 15-22 of Regulation 2016/679. Of course, you have the right to revoke your consent to receive the newsletter at any time (for example, via the opt-out function in the newsletter footer).

7.2 If you revoke your consent to data processing, this will not affect the lawfulness of the data processing prior to the revocation. In certain cases, your personal data may still be processed by us after your revocation; however, this will only be the case if there is a lawful reason other than consent. You can object to direct marketing at any time.

7.3 You have the right at any time to contact the national data protection authority (www.garanteprivacy.it) and lodge a complaint if you believe that your data is not processed in accordance with the purposes listed in this information document and on the basis of the grounds of lawfulness set out accordingly.

  1. Contact information:

For any questions regarding the processing of your personal data, please contact us at the following address:

(LOACKER TENUTE S.S.)
Legal representative: HAYO LOACKER
Address: SANTA GIUSTINA 3, 39100 BOLZANO, ITALIA
E-mail address: LO@CKER.IT
Tel.: +39 0471 365125